Skip to main content
Washington Metropolitan Area Transit Authority (Metro)

300 7th Street Southwest
Washington, DC 20024

(202) 637-7000

Get Directions
View All Office Hours

Contact Information

Main
(202) 637-7000
Phone Emergency
(202) 962-2121
TTY/TTD
(202) 962-2033

Who We Are

Metrorail provides transit service throughout the Washington DC metropolitan area. Stations and rail cars are fully accessible, and elevators are in all stations. Each station has an accessible fare vending machine with lower panels and easy-to-use instructions in Braille-raised alphabet and audio.



Extra-wide, accessible fare gates are available for customers who use wheelchairs or other mobility devices. A TTY-equipped telephone is on each mezzanine. Bumpy domes are in all key and new stations to alert customers who are blind or have low vision that they are near the edge of the platform.



The Metrorail system has six color-coded rail lines: Red, Orange,  Silver, Blue, Yellow, and Green. The layout of the system makes it possible to travel between any two stations with no more than a single transfer. Metro also operates parking facilities at the 45 Metrorail stations. For information about the Metrorail Silver Line in Loudoun County, visit the website.

Fare informationtrip planning, and other rider tools are available on the website.

The Metrorail, Metrobus, and local bus systems use a SmarTrip® card to pay fares. The SmarTrip® card is a permanent, rechargeable, plastic card, like a credit card, and is embedded with a special computer chip that keeps track of the value of the card. You can purchase a card, add value and passes to a card, and create and manage your online account. If you have questions about the SmarTrip®, call 888-762-7874, Monday through Friday, 7:00 AM-8:00 PM.

The emergency contact telephone number connects to the Metro Police. Text Message police contact is 696873.

Who We Serve

Languages Spoken
English
Service Area(s)
Alexandria City
,
Arlington County
,
Fairfax City
,
Fairfax County
,
Falls Church City
,
Loudoun County
,
Washington DC

Cost & Payment Methods

Payment Method(s)
Private Pay
Fee Structure
Fee Range

Age Requirements
No Age Requirement

Available 24/7
No
Additional Availability Comments
Mobile and website alerts relay transit schedule interruptions. Live agents are available Monday-Friday 9 am - 4 pm.

Intake Process
Call, visit the website, or walk-in at the station.
Documents Required
Call for details
Self Refer
Yes
Provider Refer
Yes
Intake Contact
SmarTrip Customer Support
Intake Contact Telephone
(202) 637-7000

For Transportation Providers Only:

We can accommodate riders with:
Guide Animals
,
Hearing Impairment
,
Manual wheelchairs
,
Personal Care Attendants
,
Powered wheelchairs
,
Scooters
,
Vision Impairment
To accommodate riders, we offer:
Elevators in multi-level station
,
Visual announcements
,
Voice announcements